Return Policy

Last Updated: 05/03/2025

At Modadora Secret, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items following the guidelines below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must have all tags attached and be in its original packaging.
• The return request must be made within [X] days of receiving the order.
• Certain items cannot be returned, including:
  • Lingerie, swimwear, and undergarments (for hygiene reasons).
  • Customized or personalized products.
  • Clearance or final sale items.

2. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us at support@modadora-secret.com with your order details and reason for the return.
2. Wait for Approval – Our support team will review your request and provide instructions.
3. Ship the Item – If approved, send the product back to the address provided.
4. Inspection & Confirmation – Once received, we will inspect the item and notify you of the status.

3. Return Shipping

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• We recommend using a trackable shipping service to ensure your return is received.
• Modadora Secret is not responsible for lost or damaged return shipments.

4. Processing Time

• Once we receive your return, we will inspect it within [X] business days.
• If approved, you may choose between:
  • A refund (processed within [X] business days).
  • A store credit or exchange.

5. Exchanges

• We only offer exchanges for defective or damaged items.
• If you receive a defective product, contact us immediately at support@modadora-secret.com with photos of the item.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Lingerie, swimwear, and undergarments
• Customized or personalized products
• Gift cards

7. Cancellations

• Orders can be canceled within [X] hours of purchase, provided they have not been shipped.
• Once an order has been processed or shipped, it cannot be canceled.

8. Contact Us

For any questions about our Return Policy, feel free to reach out:
📧 Email: support@modadora-secret.com
📞 Phone: +91 97693 02152
📍 Address: Douala, Cameroon