Cancellation Policy

Last Updated: 05/03/2025

At Modadora Secret, we strive to provide a seamless shopping experience. If you need to cancel an order, please review our cancellation policy below.

1. Order Cancellation Eligibility

You may request a cancellation under the following conditions:

• The cancellation request must be made within [X] hours of placing the order.
• Orders that have already been processed or shipped cannot be canceled.
• Custom or personalized items cannot be canceled once production has begun.

2. How to Cancel an Order

To request a cancellation:

1. Contact Us immediately at support@modadora-secret.com with your order details.
2. If your order is still eligible for cancellation, our team will confirm the cancellation and process your refund (if applicable).
3. If the order has already been shipped, you may refer to our Return Policy for further options.

3. Refund for Canceled Orders

• If your order is canceled before processing, you will receive a full refund.
• If the order has been processed but not shipped, a partial refund may be granted.
• Refunds will be processed via the original payment method within [X] business days.

4. Modadora Secret’s Right to Cancel Orders

We reserve the right to cancel an order under the following circumstances:

• Suspected fraudulent transactions.
• Incorrect pricing or product listing due to technical errors.
• Unavailability of stock.

In such cases, a full refund will be issued.

5. Contact Us

For any cancellation requests or inquiries, please reach out to us:
📧 Email: support@modadora-secret.com
📞 Phone: +91 97693 02152
📍 Address: Douala, Cameroon