Refund Policy

Last Updated: 05/03/2025

At Modadora Secret, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as received.
• The item must be returned in its original packaging with all tags attached.
• The return request must be initiated within [X] days of receiving the order.
• Items such as lingerie, swimwear, or personalized/customized products are non-refundable for hygiene and personalization reasons.

2. Refund Process

To request a refund, follow these steps:

1. Contact our support team at support@modadora-secret.com with your order details.
2. Once your request is approved, you will receive instructions on how to return the item.
3. After receiving and inspecting the returned item, we will notify you of the refund approval or rejection.
4. If approved, the refund will be processed within [X] business days via the original payment method.

3. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or payment provider.
• Contact your credit card company, as processing times may vary.
• If the issue persists, contact us at support@modadora-secret.com for assistance.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@modadora-secret.com with photos of the damaged item.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the return is received.
• Modadora Secret is not responsible for lost or damaged return shipments.

6. Non-Refundable Items

The following items are non-refundable and non-exchangeable:

• Sale or clearance items
• Gift cards
• Lingerie, swimwear, and undergarments
• Personalized or customized products

7. Cancellations

• Orders can be canceled within [X] hours of purchase if they have not been processed or shipped.
• Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:
📧 Email: support@modadora-secret.com
📞 Phone: +91 97693 02152
📍 Address: Douala, Cameroon